Refund policy

Last Updated: October 9, 2026

At The Jungle Juice, we value our customers and want you to have a positive experience with our products. This Refund & Return Policy explains the conditions under which refunds, returns, and exchanges may be considered for purchases made through our online store or in one of our point of sales.

By placing an order with The Jungle Juice, you acknowledge that you have read and understood this policy. Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

1. Merchandise Refunds — 14-Day Window

Customers have 14 calendar days from the date their order is delivered to submit a refund or return request for eligible merchandise, including hoodies, T-shirts, hats, and other apparel.

To qualify for a refund, merchandise must generally meet the following conditions:

The item is unworn, unused, unwashed, and undamaged.
The item is returned in its original condition, with original tags and packaging where applicable.
Proof of purchase or a valid order number is provided.
The customer contacts us within 14 calendar days of delivery and follows the return instructions provided.

Submitting a request within 14 days does not automatically guarantee a refund. All requests are subject to review and the eligibility requirements in this policy.

Requests submitted after the 14-day window may be declined, except where a remedy is required by applicable law.

2. All Beverage Sales Are Final

All beverage purchases are final sale. We do not offer refunds or accept returns for beverages simply because a customer changes their mind, no longer wants the product, or is dissatisfied with a personal preference such as taste.

Customers are encouraged to review the product information carefully before placing an order.

However, if a beverage arrives damaged, defective, incorrect, unsafe, or otherwise fails to meet applicable legal requirements, please contact us promptly. We will assess the situation and provide an appropriate remedy where required by law.

This provision does not exclude or restrict any consumer rights that cannot legally be waived.

3. Damaged, Defective, or Incorrect Merchandise

If merchandise arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the item and any damage, where applicable.

We will review the information and determine an appropriate resolution, which may include a replacement, repair where applicable, refund, or another remedy required by law.

Customers are not required to accept an otherwise inadequate remedy where applicable law provides additional rights.

4. Items Not Eligible for Return

To the extent permitted by applicable law, merchandise may not be eligible for a change-of-mind refund if it is:

Worn, washed, used, or damaged after delivery.
Returned without prior authorization.
Missing essential original components or packaging where these are reasonably necessary to assess the return.
A personalized or custom-made item, unless it is defective, incorrect, or otherwise eligible for a remedy under applicable law.
Clearly identified as final sale before purchase.

This section does not apply where a refund or other remedy is required by law.

5. How to Request a Refund or Return

To request a return or refund, contact us through the contact page on our website:

Website: https://www.thejunglejuice.ca/

Please include “Refund or Return Request” in your message, along with your order number, the delivery date, and a brief explanation of your request.

Customers must receive return instructions before sending merchandise back. Unapproved returns may be delayed or refused where permitted by law.

We will review eligible requests and communicate the next steps. Please retain your order confirmation and any relevant photographs until the matter is resolved.

6. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated by us or required by law.

If the return is due to our error, an incorrect item, or a confirmed defect, we will arrange or cover reasonable return shipping costs where appropriate and as required by applicable law.

Original shipping charges may be non-refundable where permitted by law.

7. Refund Processing

Approved refunds will generally be issued to the original payment method.

Where a returned item must be inspected, the refund will normally be processed after the return has been received and reviewed. We aim to process approved refunds within 5–10 business days of approval. Your bank or payment provider may require additional time to post the funds.

The amount refunded will be communicated to the customer and will reflect the remedy approved under this policy and applicable law.

8. Exchanges

Exchanges for eligible merchandise are subject to product availability and approval.

Customers should contact us within the same 14-calendar-day window measured from delivery. If the requested item is unavailable, we may offer an alternative resolution, including a refund where appropriate or required by law.

9. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

We cannot guarantee cancellation once an order has entered production, fulfillment, or shipping. If an order can no longer be cancelled, the applicable provisions of this policy will apply, subject to any cancellation or other rights provided by law.

10. Policy Administration and Legal Rights

The Jungle Juice reserves the right to review refund and return requests, verify order details, and refuse requests that do not meet this policy, to the extent permitted by law.

We may update this policy from time to time. The version applicable to a purchase will be determined in accordance with applicable law.

Nothing in this policy is intended to exclude, restrict, or waive statutory consumer rights, including rights relating to defective, misrepresented, unsafe, or improperly supplied products.