Shipping policy
Last Updated: October 9, 2026
At The Jungle Juice, we are committed to providing our customers with a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, delivered, and handled if a shipping issue occurs.
By placing an order through our website, you agree to the terms outlined below.
1. Order Processing
Orders are processed as quickly as possible after payment has been successfully received.
- Order processing times may vary depending on product availability, order volume, holidays, and other operational factors.
- Processing time is separate from shipping and delivery time.
- Orders are not considered shipped until they have been handed over to the applicable shipping carrier.
- We reserve the right to delay, cancel, or refund an order if a product is unavailable, a payment cannot be verified, or fulfillment is not reasonably possible. Customers will be notified where appropriate.
2. Shipping Locations
The Jungle Juice currently ships to eligible locations within Canada and the United States of America, subject to product availability, shipping restrictions, and carrier service areas.
Shipping availability may vary by province, territory, postal code, state, zip code and product type. Certain products, including beverages, may be subject to additional transportation, delivery, or regulatory restrictions.
We reserve the right to decline or cancel an order if delivery to the provided location is unavailable or not permitted.
3. Shipping Fees
Shipping fees, where applicable, will be displayed at checkout before payment is completed.
Shipping fees may vary based on the destination, package weight, dimensions, delivery method, and applicable carrier charges.
Unless expressly stated otherwise, shipping fees are non-refundable once an order has been shipped. If The Jungle Juice cancels an order before shipment, any shipping fees paid for that order will be refunded.
4. Estimated Delivery Times
Any shipping or delivery dates provided on our website, at checkout, or in order confirmation emails are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances beyond our control, including carrier delays, severe weather, holidays, transportation disruptions, customs procedures, or other unforeseen events.
The Jungle Juice is not responsible for delays caused by shipping carriers or other circumstances outside our reasonable control. However, we will make reasonable efforts to assist customers in resolving significant delivery issues.
5. Accurate Shipping Information
Customers are responsible for providing a complete and accurate shipping address, including the correct street address, unit number, postal code, and contact information where required.
The Jungle Juice is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.
If you notice an error in your shipping information, contact us as soon as possible at relations@thejunglejuice.ca. We cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Additional shipping fees, where applicable, may be charged if a shipment must be redirected or reshipped because of incorrect information supplied by the customer, subject to applicable law.
6. Tracking and Delivery Confirmation
Where tracking is available, tracking information will be provided by email or through the applicable shipping carrier.
Once an order has been marked as delivered by the carrier, customers should check the delivery address, mailbox, designated delivery area, building reception, and other appropriate locations.
If an order is marked as delivered but cannot be located, customers must contact us within 7 calendar days of the carrier's recorded delivery date so we can investigate.
The seven-day reporting period helps us investigate promptly and does not eliminate any rights or remedies a customer may have under applicable law.
7. Lost, Delayed, or Missing Shipments
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us with your order number.
We will review the available tracking information and, where appropriate, contact the shipping carrier to investigate.
A shipment will not automatically be considered lost solely because it is delayed or its tracking information has not recently updated.
If an order is confirmed lost in transit, The Jungle Juice will assess the circumstances and provide an appropriate resolution, such as a replacement or refund, in accordance with applicable law and the circumstances of the order.
Customers must cooperate reasonably with any carrier investigation, including providing relevant information when requested.
8. Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, incomplete, or different from what you purchased, contact us within 48 hours of delivery, where reasonably possible, at relations@thejunglejuice.ca.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the affected product and packaging, where applicable.
We may request additional information to assess the issue and determine an appropriate resolution.
We will review each report fairly and provide a remedy where appropriate, in accordance with applicable consumer protection laws. The reporting period above is intended to help us resolve issues promptly and does not waive any mandatory consumer rights.
9. Beverage Orders and Product-Specific Shipping Conditions
Beverages may be subject to additional shipping requirements, handling restrictions, availability limitations, or delivery conditions.
Customers are responsible for ensuring that the delivery location can accept the shipment and that any applicable delivery requirements are met.
Where a beverage shipment cannot be completed because of incorrect customer-provided information, an unavailable recipient, or a customer-requested delivery change, we will assess the circumstances and any reasonable additional costs in accordance with applicable law.
For hygiene, safety, and product-quality reasons, customers should report leaking, compromised, or visibly damaged beverage packaging promptly and avoid consuming products that appear unsafe or compromised.
Any refund, replacement, or other remedy for beverage orders will be assessed in accordance with our Refund Policy and applicable law.
10. Undeliverable or Returned Shipments
A shipment may be returned to us if the address is incomplete, the shipment is refused, delivery cannot be completed, or the package remains unclaimed.
If a shipment is returned because of information or circumstances attributable to the customer, we may contact the customer to arrange redelivery.
Additional shipping charges may apply to reship an order where permitted by law. If redelivery is not possible, any refund will be assessed under our Refund Policy and applicable law.
We will not impose charges or deny remedies where doing so would violate applicable law.
11. Changes, Cancellations, and Refused Deliveries
Customers should contact us as soon as possible to request an order change or cancellation.
We cannot guarantee changes or cancellations after an order has entered processing, been packaged, or been handed to a carrier.
Refusing a shipment does not automatically entitle a customer to a refund. Any applicable refund will be assessed under our Refund Policy and applicable law.
12. Contact Us
For shipping questions, delivery concerns, damaged products, or missing orders, please contact:
The Jungle Juice
Email: relations@thejunglejuice.ca
Website: https://www.thejunglejuice.ca/
Please include your order number in all shipping-related inquiries so we can assist you efficiently.
13. Policy Updates and Legal Rights
The Jungle Juice reserves the right to update this Shipping Policy when necessary. The version published on our website at the time of your order will generally apply to that order, subject to applicable law.
Nothing in this policy is intended to exclude, restrict, or override any consumer rights, guarantees, or remedies that cannot legally be excluded or restricted under applicable law.
Thank you for choosing The Jungle Juice. We appreciate your business and look forward to delivering an excellent experience.